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Privacy: Can Customer Service Robots Compromise Data Security?

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In today’s increasingly digital milieu, businesses need to experiment with technologies that can boost their success. Owners will want to look at software to foster collaboration on their teams, apps to facilitate smoother customer communication, and virtual systems to help them navigate their financial operations. However, they’ll also need to be aware of the heightened risk of data breaches adopting these technologies can carry because they involve storing information digitally. As noted in a previous post, cybersecurity breaches are now hitting record highs in the UK’s defence industry, with one government agency handling over 600 cyberattack incidents in 2019.

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